MLOZ, a healthcare organization, needed to modernize its outdated IT service desk to improve support efficiency and security. ACA Group implemented ASK Service Desk based on Jira Service Management, including a self-service portal, system integrations, and real-time reporting. This ITSM solution reduces response times, improves operational efficiency, and provides a secure, scalable platform for delivering high-quality IT support.
Thanks to our partnership with ACA, our Demand, Incident, Problem and Release processes are fully integrated into the Jira suite. The approach proposed by ACA has been essential to the success of this integration.
Thanks to our partnership with ACA, our Demand, Incident, Problem and Release processes are fully integrated into the Jira suite. The approach proposed by ACA has been essential to the success of this integration.
Then Jira might be the solution for you. Let's talk!
Then Jira might be the solution for you. Let's talk!
Then Jira might be the solution for you. Let's talk!
Then Jira might be the solution for you. Let's talk!
Renson, a manufacturer in the outdoor living and climate control sector, needed a centralized solution to manage patio covers, shading, lighting, heating, and air quality systems across diverse hardware and networks. ACA Group developed integrated control applications that ensured reliable connectivity and unified system management. During COVID-19, a CO₂ monitoring feature was delivered within two weeks, resulting in faster product innovation and improved indoor and outdoor environmental control.
Stad Hasselt, a local government organization in the public sector, wanted to improve digital access to municipal services through a mobile application but faced low usability and user adoption. ACA Group conducted UX audits and real-world user testing to optimize the app’s design and functionality. This resulted in a user-friendly mobile app with higher user satisfaction and improved accessibility to city services for residents.
Attentia, a provider in the HR and wellbeing services sector, needed to improve its customer journey and online presence but faced challenges with fragmented digital platforms. ACA Group developed a unified, future-proof website by consolidating multiple systems into one platform. This integrated web solution enhances the #OneAttentia experience, enabling customers to easily access services while improving operational efficiency, brand consistency, and digital engagement.
Duvel Moortgat, a brewery in the food and beverage industry, needed a reliable way to detect damaged pallets to ensure safe and efficient beer transport. ACA Group implemented an AI-powered computer vision solution that automatically identifies pallet defects during logistics processes. This automated quality control system reduces manual inspection, lowers operational costs, and improves supply chain efficiency and product quality.
MobilityPlus, a provider in the electric vehicle (EV) charging and sustainable mobility sector, needed to evolve from a standalone mobile app to a scalable digital platform but lacked a unified data and application architecture. ACA Group built an integrated digital ecosystem with a mobile app, web portal, Azure data platform, and AI-driven solutions. This enables data-driven operations, improves scalability, and supports business growth while strengthening MobilityPlus’ market position.
VDAB, a public employment service in the government sector, needed to ensure continuity of its district work voucher system after its external provider discontinued the service. ACA Group developed a secure digital platform to manage and distribute electronic district work vouchers, ensuring compliance and operational reliability. This solution enables uninterrupted service delivery, supports local community work initiatives, and improves efficiency in voucher management and administration.
Renson, a manufacturer in the outdoor living and climate control sector, needed a centralized solution to manage patio covers, shading, lighting, heating, and air quality systems across diverse hardware and networks. ACA Group developed integrated control applications that ensured reliable connectivity and unified system management. During COVID-19, a CO₂ monitoring feature was delivered within two weeks, resulting in faster product innovation and improved indoor and outdoor environmental control.
Stad Hasselt, a local government organization in the public sector, wanted to improve digital access to municipal services through a mobile application but faced low usability and user adoption. ACA Group conducted UX audits and real-world user testing to optimize the app’s design and functionality. This resulted in a user-friendly mobile app with higher user satisfaction and improved accessibility to city services for residents.
Attentia, a provider in the HR and wellbeing services sector, needed to improve its customer journey and online presence but faced challenges with fragmented digital platforms. ACA Group developed a unified, future-proof website by consolidating multiple systems into one platform. This integrated web solution enhances the #OneAttentia experience, enabling customers to easily access services while improving operational efficiency, brand consistency, and digital engagement.
Duvel Moortgat, a brewery in the food and beverage industry, needed a reliable way to detect damaged pallets to ensure safe and efficient beer transport. ACA Group implemented an AI-powered computer vision solution that automatically identifies pallet defects during logistics processes. This automated quality control system reduces manual inspection, lowers operational costs, and improves supply chain efficiency and product quality.
MobilityPlus, a provider in the electric vehicle (EV) charging and sustainable mobility sector, needed to evolve from a standalone mobile app to a scalable digital platform but lacked a unified data and application architecture. ACA Group built an integrated digital ecosystem with a mobile app, web portal, Azure data platform, and AI-driven solutions. This enables data-driven operations, improves scalability, and supports business growth while strengthening MobilityPlus’ market position.
VDAB, a public employment service in the government sector, needed to ensure continuity of its district work voucher system after its external provider discontinued the service. ACA Group developed a secure digital platform to manage and distribute electronic district work vouchers, ensuring compliance and operational reliability. This solution enables uninterrupted service delivery, supports local community work initiatives, and improves efficiency in voucher management and administration.
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