


Challenge
Clarebout required a modern service desk to replace its outdated system, accommodating rapid company and IT department growth.
Solution
Jira Service Management was implemented as a scalable and adaptable system, later expanding to support infrastructure and construction needs.
Approach
With an agile methodology, we completed the implementation swiftly, trained staff for autonomy, and iteratively expanded the system’s scope through collaboration.
Result
The comprehensive Jira system streamlined IT and infrastructure processes while bolstering construction management, aligning with Clarebout’s dynamic growth.

Clarebout is one of the world’s most important companies when it comes to frozen potato products for private labels. This Belgian family business has been developing and producing completely custom products for their clients since 1988.
Challenge
Replacing their IT service desk
Clarebout has substantially grown over the past few years. Because of the strong growth of the company, including its IT department, the open-source system to follow-up on and manage tickets no longer sufficed. Clarebout needed a new IT service desk and a trustworthy partner for its implementation. That’s where ACA Group came in.
Solution
Jira Service Management as a versatile and complete solution
Clarebout had already chosen for Atlassian’s Jira Service Management as its solution for a service desk. Jira is a modern service desk aimed at collaboration, quick service and an excellent integration with other Atlassian products. Through a focused collaboration and an efficient approach, we were able to implement Jira a whopping 50% faster than expected. We used the extra time available to train Clarebout’s staff members.
This way, Clarebout is able to take a large portion of Jira’s configuration in its own hands, but still count on ACA for any specialized knowledge.

Approach
Agile implementation and collaborative expansion
First expansion: inventarization of 800 cameras, 300+ mobile phones, servers and more
Thanks to the success of the project, combined with the mutual trust between Clarebout and ACA, the project soon expanded beyond its initial scope. The next step of the project consisted of an inventarisation of Clarebouts entire infrastructure in Jira using Lansweeper and Insight. (Its production environment houses about 800 cameras, more than 300 mobile phones, servers, …). Because of this step, Clarebout now enjoys a joined ticketing system for its IT-service desk as well as its infrastructure management.

Second expansion: support during construction
To further support its strong growth, Clarebout is currently building a few new production facilities. Jira turned out to be an excellent supporting tool for this as well. The construction’s planning, current status, associated risks, those responsible and other details of a construction site are all stored in Jira. This allows Clarebout to precisely follow up on the construction of a new production facility.

Result
Jira Service Management transforms Clarebout’s operations
Clarebout successfully replaced its outdated IT service desk with Jira Service Management, implemented 50% faster than expected by ACA. The project expanded beyond IT support, integrating inventory management for 800+ cameras and 300+ mobile phones and supporting new production facility construction with real-time issue tracking and automated notifications. This transformation showcases Jira’s versatility and ACA’s expertise in turning a simple helpdesk into a comprehensive business operations tool.
Ready to streamline your operations with Jira Service Management?
Contact our experts for more info.

Ready to streamline your operations with Jira Service Management?
Contact our experts for more info.

Ready to streamline your operations with Jira Service Management?
Contact our experts for more info.

Ready to streamline your operations with Jira Service Management?
Contact our experts for more info.

Related Cases
Take a look at how ACA has helped other comapnies optimize their workflows with powerful solutions like Jira Service Management. From IT service desks to infrastructure management and project tracking, we have helped other customers with Atlassian solutions!
Renson partnered with ACA Group to develop user-friendly apps for controlling patio covers, shading, lights, heaters, and air quality systems. Overcoming diverse hardware and network challenges, ACA delivered seamless solutions, including a rapid two-week rollout of CO\u2082 monitoring features during the pandemic.


Stad Hasselt is undergoing a digital transformation to bring city services closer to their residents. To ensure the mobile app was intuitive and user-friendly, we conducted expert UX reviews and real-world user testing. The result? A highly rated city app that makes accessing services easier than ever.


To improve its customer journey and online presence, Attentia partnered with ACA Group to create a future-proof website. By replacing multiple fragmented platforms into one website, Attentia optimized their #OneAttentia experience. Customers can now easily access the right services while enjoying increased efficiency, stronger branding, and greater engagement.


To ensure the safe and efficient transport of their renowned beers, Duvel Moortgat needed a more reliable way to detect damaged pallets. ACA Group developed an AI-powered Computer Vision solution that automatically identifies defects, improving quality control, reducing costs, and increasing operational efficiency. This innovative approach highlights the power of AI in optimizing production processes.


The most rewarding partnerships are those where a supplier actively contributes to a customer’s growth. That’s exactly what ACA Group has been doing with MobilityPlus for over a year. What started as a mobile app for EV charging has evolved into a full digital ecosystem, including a web portal, an Azure data platform, and AI-driven solutions. With ACA’s expertise, MobilityPlus is transforming into a data-driven company, shaping the future of sustainable mobility.




Renson partnered with ACA Group to develop user-friendly apps for controlling patio covers, shading, lights, heaters, and air quality systems. Overcoming diverse hardware and network challenges, ACA delivered seamless solutions, including a rapid two-week rollout of CO\u2082 monitoring features during the pandemic.


Stad Hasselt is undergoing a digital transformation to bring city services closer to their residents. To ensure the mobile app was intuitive and user-friendly, we conducted expert UX reviews and real-world user testing. The result? A highly rated city app that makes accessing services easier than ever.


To improve its customer journey and online presence, Attentia partnered with ACA Group to create a future-proof website. By replacing multiple fragmented platforms into one website, Attentia optimized their #OneAttentia experience. Customers can now easily access the right services while enjoying increased efficiency, stronger branding, and greater engagement.


To ensure the safe and efficient transport of their renowned beers, Duvel Moortgat needed a more reliable way to detect damaged pallets. ACA Group developed an AI-powered Computer Vision solution that automatically identifies defects, improving quality control, reducing costs, and increasing operational efficiency. This innovative approach highlights the power of AI in optimizing production processes.


The most rewarding partnerships are those where a supplier actively contributes to a customer’s growth. That’s exactly what ACA Group has been doing with MobilityPlus for over a year. What started as a mobile app for EV charging has evolved into a full digital ecosystem, including a web portal, an Azure data platform, and AI-driven solutions. With ACA’s expertise, MobilityPlus is transforming into a data-driven company, shaping the future of sustainable mobility.



