Clarebout had already chosen for Atlassian’s Jira Service Management as its solution for a service desk. Jira is a modern service desk aimed at collaboration, quick service and an excellent integration with other Atlassian products. Through a focused collaboration and an efficient approach, we were able to implement Jira a whopping 50% faster than expected. We used the extra time available to train Clarebout’s staff members.
This way, Clarebout is able to take a large portion of Jira’s configuration in its own hands, but still count on ACA for any specialized knowledge.
Thanks to the success of the project, combined with the mutual trust between Clarebout and ACA, the project soon expanded beyond its initial scope. The next step of the project consisted of an inventarisation of Clarebouts entire infrastructure in Jira using Lansweeper and Insight. (Its production environment houses about 800 cameras, more than 300 mobile phones, servers, …). Because of this step, Clarebout now enjoys a joined ticketing system for its IT-service desk as well as its infrastructure management.
To further support its strong growth, Clarebout is currently building a few new production facilities. Jira turned out to be an excellent supporting tool for this as well. The construction’s planning, current status, associated risks, those responsible and other details of a construction site are all stored in Jira. This allows Clarebout to precisely follow up on the construction of a new production facility.
Contact our experts for more info.
Contact our experts for more info.
Contact our experts for more info.
Contact our experts for more info.
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