Business Developer

Stad Hasselt, a local government organization in the public sector, wanted to improve digital access to municipal services through a mobile application but faced low usability and user adoption. ACA Group conducted UX audits and real-world user testing to optimize the app’s design and functionality. This resulted in a user-friendly mobile app with higher user satisfaction and improved accessibility to city services for residents.

Aqtor!, a provider of orthopedic and mobility aids in the healthcare sector, faced inefficiencies in appointment management that impacted operational productivity and patient experience. ACA Group implemented Planit, a digital planning and scheduling system, to streamline appointment workflows and optimize resource allocation. This solution reduces administrative workload, improves care quality, and increases customer satisfaction by enabling faster, more efficient patient service.

VDAB, a public employment service in the government sector, needed to ensure continuity of its district work voucher system after its external provider discontinued the service. ACA Group developed a secure digital platform to manage and distribute electronic district work vouchers, ensuring compliance and operational reliability. This solution enables uninterrupted service delivery, supports local community work initiatives, and improves efficiency in voucher management and administration.

MuseumPASSmusées, operating in the cultural and tourism sector, aimed to improve access to museums but relied on a physical pass that limited efficiency and user insights. A digital mobile app was introduced in 2022 to provide access to over 240 Belgian museums and capture user data. This digital solution increased accessibility, reduced helpdesk inquiries, enabled data-driven insights, and strengthened customer engagement and loyalty, with more than 130,000 downloads.

The Flemish Department of Culture, Youth and Media (CJM), a public sector organization, aims to connect cultural institutions with citizens using historical data and personal interests but faced challenges in data sharing across organizations. ACA Group is implementing a data platform based on a data mesh architecture to enable decentralized data sharing and governance. This solution supports data integration, enables data-driven services, and helps launch personalized cultural experiences for the Flemish public.

Medi-Market, a retail company in the pharmacy and healthcare sector, needed to improve the ergonomics and efficiency of in-store stock management for shop assistants. ACA Group transformed the existing replenishment system into a Progressive Web App (PWA) optimized for handheld devices. This mobile solution streamlines stock processes, enhances usability, and increases operational efficiency across more than 70 stores.